Apparently Monarch have had some very recent problems with the water lines and apparently somehow got dirt/sediment into the water lines.
If you are one of the houses who did not receive a call from them, the gist of it is to let your water run outside on the hose first until the line clears. Then, it should be fine to use the house water. (Or rather, as fine as it ever were!)
It is my understanding that we do not need to boil the water before using it, just let it run until it’s clean-looking.
I will update this later if we get more information.
If you have further questions, feel free to contact Monarch:
- Customer Service dept Toll free: (866) 654-SWWC (7992)
- or HQ at (512) 990-4322
I believe for most people’s phone plans for Kyle, that particular (512) is a “local toll call” and requires a 1 before the area code.